Contact

Support Hours: Monday – Friday, 9:00 AM – 5:00 PM EST

Response Time: We aim to respond to all inquiries within 24 to 48 business hours.

Looking for immediate answers? Check our Frequently Asked Questions for tracking, shipping, and return policies.

Quick answers

Where do you ship?

United States, Canada, and the UK. Domestic orders typically arrive in three to five business days. International rates are calculated at checkout.

What’s your return policy?

Unopened products can be returned within 30 days for a full refund. Opened products that didn’t suit your skin — write us. We’ll usually refund or replace.

Are your products cruelty-free?

Yes. Always. We never test on animals, and we don’t work with suppliers who do.

Are your products dermatologist-tested?

Yes — our products are dermatologist-tested in the United States. Specific studies and substantiation available on request: formulation@madefromearth.com.

What’s not in your formulas?

No petroleum. No fillers. No synthetic additives. Named actives only.

Are the formulations pregnancy-safe?

Many are — but it depends on the product, the trimester, and your individual situation. Email formulation@madefromearth.com with the SKU and we’ll give you a specific answer, not a disclaimer.

Can I speak to someone by phone?

We’ve chosen email as our primary channel so we can give every question our full attention. If your situation calls for a call, write us — we’ll set one up.