Customer Service & Return Policy

Price Adjustment Policy

We will adjust the price of an item if the price decreases within 10 days of original purchase. Price adjustments are made in the original form of payment. 

Return Policy

Refund Policy for Made from Earth (www.madefromearth.com)

At Made from Earth, we strive to provide the best possible customer experience and satisfaction with our products. We understand that there may be situations where you might need to return or request a refund for a purchase made on our website. This refund policy outlines the terms and conditions for refunds and returns on www.madefromearth.com. By placing an order on our website, you agree to comply with the following policy:

Eligibility for Refunds:

  1. We offer refunds for products purchased directly from our website, www.madefromearth.com, within 30 days from the date of purchase.  Only products that are in their original, unopened, and unused condition are eligible for a refund. We cannot accept returns or issue refunds for products that have been opened, used, or tampered with, unless they are defective or damaged upon arrival.

  2. Defective or Damaged Products: If you receive a defective or damaged product, please contact our customer support team at [customer support email] within 48 hours of receiving the item. Yo process a refund or replacement for a defective or damaged item, we may require you to provide evidence such as photographs or a detailed description of the issue. Once we have verified the defect or damage, we will offer you the option of a refund, replacement, or store credit for the full purchase amount, including any shipping fees associated with the order.

  3. To initiate a return, please contact our Customer Support Team within 30 days of the original purchase date. You will be provided with instructions on how to return the product. Please ensure that the item is securely packaged to prevent any damage during transit. The customer is responsible for all shipping costs associated with returning the item, unless the return is due to a defect or damage caused by us.  We recommend using a trackable shipping service to return the item, as we cannot be held responsible for items lost or damaged during the return process.

  4. Refund Process: Once we receive the returned item and verify its condition, we will initiate the refund process. Refunds will be issued using the original payment method used for the purchase, unless otherwise specified by the customer. Please note that it may take up to 10 business days for the refunded amount to reflect in your account, depending on your financial institution.

  5. Non-Refundable Items and Services: The following items and services are non-refundable: – Gift cards and e-gift cards – Downloadable or digital products – Services provided by Made from Earth (e.g., consultations, personalized advice)

  6. Change of Mind:  If you change your mind about a purchase and the product is in its original, unopened, and unused condition, you may be eligible for a refund within 30 days of the purchase date. In such cases, the customer will be responsible for all shipping costs associated with returning the item.

  7. Modifications and Updates: Made from Earth reserves the right to modify or update this refund policy at any time without prior notice. The updated policy will be effective immediately upon posting on our website.

If you have any questions or require further assistance regarding our refund policy, please contact our customer support team at [customer support email].

Refunds are made back to the original method of payment. For multiple payment methods, refunds will be applied in their respective order, using the greatest value first. You may choose to receive a merchandise card, or a check will to be mailed within 30 days of return. Merchandise purchased via PayPal may be returned via mail using the return shipping label provided. If you do not have your shipping label, please contact Customer Service. Shipping and handling charges on your purchase, if any, are non-refundable. Merchandise purchased via PayPal may be returned via mail using the return shipping label provided. If you do not have your shipping label, please contact Customer Service.

Please affix the Prepaid Return Label along with invoice to:

FACEORGANICS LLC 
MFE RETURNS
PO BOX 3065
HUNTINGTON STATION, NY 11746

NOTE: Made from Earth products purchased at Sax Fifth Avenue, airport locations, Queen Elizabeth Cruise, and Good Morning America Deals may only be returned at the original place of purchase, and may not be returned online. No exceptions.

Need A Different Product Instead?

We want to make sure you find the right products that work for you! We will ensure you are satisfied. If you have tried a product from our website that is just not working out, we can offer a one time free shipping exchange for another that may work better. Contact Customer Service to request the exchange as well as request advice on product selection if you are unsure which products would work best for you. Merchandise sent to us for exchange must not be more than 50% used. Your new merchandise will be shipped out as soon as the return is received.